Customer Testimonials
Appointment was easy to make because I was able to work with an actual person and not the AI chatbot. Service was quick and efficient and they did a good job as well. I do wish they would bring back the courtesy car wash that used to happen when service was performed but it's not a sticking point for me
Quick, easy and they listened to want I wanted - very pleasant experience They are my favorite service people
It was great. He was able to get us in and to repair the tire even though you were extremely busy.
Jessica was very kind and helpful on the phone and at the desk. It makes the process more enjoyable.
Great place to do service with. I like dealing with the staff and the small size of the facility
Easy to make appointment. Recall work completed with in reasonable time. Clean and comfortable waiting area. Curtious staff.
Great service department Have been coming here for service work for 6 years for both of my vehicles Always a great experience
Didn't think that the costs were reasonable...expected payment for oil change & thought both filters 'high' in expense which was not anticipated...
Great customer service after the sale as always Mindy service manager is great to work with
Good analysis. A bit eager/early on certain service: replacing coolant and brake fluid and rotors, but I went with the recommendation. It would have been more convenient if they had determined that the coupler was faulty on the day I dropped off the car rather than keeping the vehicle for two days only to discover the repair was still impossible without a quality part. Kia needs to recall and redesign the coupler: not the dealership's fault.
Easy and friendly Great good excellent exceptional awesome wonderful delightful favorable nice friendly kind welcoming warm
All of the people in the service department are all very pleasant to deal with. They call promptly regarding any service issues.
Good communication from Jessica and the service team as far as work being done and when it would be completed. It was also very easy to set up for the work that could not be completed that day. However the AI assistant that is first contact when calling the dealership, is worse than useless. It took me about 1 minute talking to Jessica to convey my needs and set up an appointment. Versus the nearly 15 minutes I spent getting runaround by the AI the first time I called--only for the AI to tell me that it couldn't help me make ... Read More DealerRater - Sep 25, 2026
Professional and explains in layman's terms Prompt and efficient Waiting room was very clean Affordable
Mindy, the service manager was professional efficient and communicative throughout the entire recall and repair process.
I've never had any issues with this dealership. Everything went smoothly with the recall. Thank you for your help and have a good day.
Very quick GREAT TECHNICIAN GREAT JOB Dropped my car off and it was done in an hour...I am very happy with the service and they answered all of my questions..
I always seem to be very happy with the people and service at Vision Kia
Best customer service I have ever experienced. They are awesome and I will be back because of them !
Quality service , dependable people, courteous staff , knowledgeable team, fantastic place and do I need to say more?
Loved Jessica's customer service extremely nice person. I was also glad the dealership took care of cars recall the same day.
Everything went well and the staff was friendly. Communication was great! I would love to return
All members of the service department staff have been courteous, efficient and knowledgeable. I have been very satisfied with the work they performed on my vehicle. The facility is clean and provides a work space for customers to use while waiting for the work to be completed which is most helpful and convenient. I would highly recommend this business for your car care needs..
Quick turnaround The people in the service department! The girls are great too Thank you
First time visitor. Service was fast I liked how the service advisor had a text pushed to me with the suggested repairs and I could just approve them or decline them.
Very easy and stress free. My car was brought out to the front and the entire oil change was 'on-brand'
Had a problem with previously not completed services, and Mindy went out of her way to make it right.
Excellent service from start to finish, as always. Only issue relates to phone system: the only way I could initially get to Service was to select the "Sales" option, who then physically went to the service area to tell them I was on hold. This glitch is outside the control of the Service dept and in no way should this be directed at them. As a matter of fact, Jess gave me her personal cell # to use until this was fixed. Above and beyond the call of duty, and she should be commended for it!
Customer service oriented. Very friendly and willing to work with me through my concerns. Did their best to accommodate my needs
Everything was explained w how long it'd take. Looked up for any recalls - I had one, Will resched later. Bathrm and waiting area clean
Resolved warranty work could have been a bit faster and a better ability to call or email service
Oil change and tire rotation. Have always has free oil changes for the many vehicles that I have purchased or leased from Vision Kia dating back to going to your Fairport Road location. Although I no longer live in the Rochester area, I will continue to lease or service a vehicle from Vision providing I continue to get the Free oil changes.
Prompt service and good communication. The receptionist was very attentive and informative. I know she reached out to the third-party warranty people to get information about an oil issue.
Vision Kia completed the recall work on my KIA in a very timely manner. They have always done efficient work on my car when needed.
Check in and check out was good. The process was smooth a lot better than last time.
Remarkable service experience. Above and beyond with warranty help and coverage. Highly recommend — I was concerned about the cost for several problems with an early version of the Telluride, they really helped make it work for me.
Service after the sale is very important to me. I had a reverse light that had condensation in it and was not working. I talked to the service manager Manny and he got a good will authorizing from the District service manager approved to replace it. After it was authorized Manny left the dealership and I was never notified. I stopped in to check on it and was assisted by the new service manager Mindy who got it scheduled and replaced. It was great working with her.
Absolutely amazing service It is always a great experience at vision Kia in east Rochester!
Attention to detail and listened to my concerns and needs. Excellent customer oriented. Will have my car serviced their again
The person who checked me in was awesome and took care of another issue I was having! Made my visit super easy and made me super happy!
It was fine, I like the video inspection was cool Getting a text with service options was also nice
Leaky air conditioner. I called on Fri and was leaving town today, so needed it fixed quickly. She got me in early Saturday, it was repaired quickly and the recall possible problem was also addressed.
My experience was positive. They got my car in quickly and communicated with me about the status of my car
Everyone was very helpful and friendly. They went out of their way to make my car purchase quick and easy. This is the fourth car we've bought from Vision Kia East Rochester. What more can I say? Very happy!
Very courteous and helpful in fitting me in for an emergency inspection. Pleasant, courteous, helpful
The customer service was great The lady behind the counter was very friendly and helpful.
she is incredible! jessica squeezed me in for an inspection within less than 24hrs. her customer service is more than exceptional. you can feel how passionate she is for helping others and exceeding their expectations. thank you for everything, jessica!
Needed a tire repaired on my new Telluride and she fit me in. Took care of it in no time.
She was great at communicating and made sure I had everything I needed Very friendly and willing to go the extra mile
Very professional and respectful. Very pleased with the service and the environment Would highly recommend this dealership
Thorough, knowledgeable, trustworthy Explained service requirements for my vehicle. Easy in and out. Work done on car in a timely manner.
They always communicate with me what needs to be done and show me what needs to be done and try to do it in efficient and quickly manner
Very courteous and thoughtful The service was well done and everyone was very kind Thanks
Excellent Both the salesman and the manager were very helpful in our decision to buy the Sportage.
Courteous fast perfect I didn't expect to experience efficient fast service and pleasant person I got in and out quickly thank you
Top notch. They've always been good and tolerant of me and my handicap. They cared, or at least showed enough attention to my issues.
Kept me in the loop the whole time. Let me know what needed fixing and no pressure to make repairs. Honest and upfront
Quick and professional service. Overview of other issues was appreciated. The communication was great as well
Anthony took care of me. He called me to update me on the status of my car and walked me through the recommended services
Excellent service Remedy an issue from previous service very pleasant and easy to work with
Courteous and welcoming The entire service department is customer oriented and willing to go above and beyond to help
Quick and easy to schedule. I had to have them verify my maintenance and that took some time because it was wrong in the system, but once that was sorted, I was able to arrive for the appointment and all went well
The information that was given to me was honest, not overpriced. They stayed true to their word about how to fix my car. They were generous with helping me fix a leak that had occurred after the transmission was put in.
Always responded right away, she knew what she was talking about, she was patient with me, and overall she was kind and easy to talk to.
Clean, friendly Vision was clean and comfortable while waiting on my service to be compltetd. The staff were friendly.
Folks are cordial and work to keep the clients informed as work is being done. . Every thing was well explained.
Manny was great to work with! The staff were super friendly and patient as well.
The service was good. It was hot in the waiting area. There was no water available.
It was a good experience thank you bye-bye It's okay I'm all done I don't have any more time I'm very busy
Service has been very good. I had the oil/filter changed, alignment, tires rotated and all completed within an hour and half while waiting.
They have been pretty good. I did have a vibrating issue with my car that has never been fixed but overall, everyone was nice and helpful.
They took care of the recall and helped me with an issue I was having with my wipers. Showed me a solution.
Very responsive when I reached out, fixed the vehicle as soon as the part was available
April 21, 2026 1 PM Oil Change appointment on time, including Theft Detector recall update install + NYS June 02, 2026 Inspection appointment scheduling. Five Stars , mission accomplished! This is our second East Rochester Kia Sorento three year lease, having recently paid off a 5 year Kia buyout of our second three year lease.
Brought my vehicle in a recall. The issue was taken care of quickly and I was in my way!
Pleasant, no pressure service. It's service, oil change, what more can I say. Blah blah
The dealer service was great; the dealer rater survey, not so much! This is the 3rd time I have submitted answers regarding this appointment.
Everything went well. My car's oil change and tire rotation was done in good time! I waited for it.
Always professional and competent and very friendly My Kia Sportage is the best vehicle I've ever owned and driven. Vision also takes great care of it
They helped me figure out a mess that another auto shop left me with, very nice and understanding
Chris got me In Quick and Albert rode w me to try to help diagnose the issue both super nice guys!!